Accounts Assistant

Spicerhaart beliefs:

When you join Spicerhaart you become a valued part of the Spicerhaart family, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of continuous improvement to enable staff to reach their full potential. We operate in a high performance culture that prides itself on delivering excellent customer service inside and out. Our reputation depends on the service we provided to our internal and external customers.

Location:  Corporate Sales - Blackpool                           

Accountable to:   Accounts Team Leader

Grades: A1 – A3

Main purpose of the role:  Manage the financial & accounting side of properties under our management; following clients’ mandates whilst working to company standards.

Activities / Main Duties:

• Issue and manage the return of agency terms & conditions
• Responsible for closing down accounts and reading through property file ensuring all invoices and costs are charged correctly
• Check costings have been added against the property by the operational team and provide feedback on errors via agreed method
• Raise sales invoices and provide supporting documentation in line with client service level agreements
• Provide statement of account (costs) within process timelines as and when requested
• Check and process supplier invoices (disbursements) for payment, raising queries & resolving any issues where necessary before passing for payment
• Reconcile daily banking and assign payments received to the relevant invoices
• Manage credits and refunds in line with company process
• Responsible for managing debtor statements (sales & purchase) and chasing outstanding payments
• Managing rental payments and providing remittances in line with client SLA/internal process
• Recommend solutions to problems and communicate these is a timely and professional manner.
• Respond to emails/written communications within required time frames, ensuring all written communication is clear, concise and grammatically accurate.
• Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
  • Ensure I.T systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail.
  • Manage own workload and complete required actions through the effective use of our bespoke operating platform SAMS
  • Strive to achieve and where possible exceed the targets and KPI’s set by your Team Leader.
  • Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay.
  • Study and review all company polices to ensure you are update and complete tests within timeframes set.
  • Support the 121 appraisal process and provide supporting evidence.
  • Participate in ad-hoc projects as and when required by your Team Leader or Management team.
  • Manage the accounting process on properties for all our customers in a proactive manner ensuring compliance with business standards and client SLA’s.
  • Where required liaise with customers and deal with them in line with our customer service standards and in a fair and transparent manner.
  • Work with your team to deliver success and consistently high service standards and performance.
  • Ensuring at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis.

   

   

  Role specific competencies:

   

  • Accurate use of email and basic IT packages. 
  • Demonstrate a thorough knowledge of client requirements, mandates and SLAs.
  • Demonstrates attention to detail to ensure system is updated accurately & accounts are checked thoroughly
  • Excellent communications skills - Able to communicate information and ideas clearly and articulately both verbally and in writing. Always using appropriate language, style and methods depending on the audience and the purpose of communication. Able to convey complex information clearly. 
  • Excellent organisational skills in order to ensure workloads are processed & results achieved in a quality, timely and cost-effective way.
  • Customer focused to deliver outstanding customer service by exceeding expectations.
  • Ability to think outside the box to quickly address and resolve any problems.
  • Ability to pick up and assimilate relevant information quickly and easily and learn new tasks rapidly.
  • Ability to question, check and evaluate information provided paying attention to detail when inputting data
  • Good team player assisting the wider business where required.

   

  Core Behaviours

   

  • Demonstrates the importance of excellent customer service; making customers their top priority and exceeding expectations.
  • Works tirelessly to develop and maintain customer and client relations.
  • Focuses on results to deliver business success.
  • Demonstrates a commercial awareness and evidences being a good corporate partner.
  • Embraces responsibility and accountability.
  • Takes initiative and is able to innovate.
  • Demonstrates a thirst for knowledge & personal development and shows willing to help & develop others.
  • Treats others with respect and demonstrates an understanding of other views that may differ to their own.
  • Adapts and manages change quickly and positively to meet needs in an ever evolving business.
  • Actively seeks to develop good working relations with other departments to improve morale, unity and evidence family values.
  • Acts with integrity at all times.
  • Demonstrates effective decision making and problem solving.
  • Demonstrates a drive to deliver and achieve results.

What's in it for you?

• Dedicated training from day one, with ongoing coaching and development.
• A starting salary of £23,400 per annum + bonus!
• Monday to Friday, 9 am - 5:30 pm, in an office environment - no weekends.

   

   

   

• Equal Opportunities:

  • At Spicerhaart, we celebrate diversity and are proud to be an equal opportunity workplace. We welcome all talented individuals, committed to equal employment opportunity regardless of various factors.

   

  Accessibility:

  If you have a disability or special need, let our Talent Team know, and we'll gladly assist in any way we can.

  Recruitment Agencies:

   

  Privacy Policy:

  Rest assured, any information you provide is handled in accordance with our Privacy Policy, available on the Spicerhaart website.

   

  Recruitment Agencies:

  We do not accept speculative agency CVs. Please refrain from forwarding CVs to our Talent Team or employees.